orders are processed and shipped within 7–10 days ♡

please note that some items are fulfilled through our trusted suppliers, so shipping times may vary slightly depending on availability and location.

for handmade pieces by caterina, processing times may be longer due to the time and care put into each item.

once your order has shipped, you will receive tracking information via email

please ensure your shipping address is correct at checkout — we are not responsible for orders shipped to incorrect addresses provided by the customer.

we are not responsible for shipping delays caused by carriers, customs, or external factors outside of our control.

once an order has been shipped, we are not responsible for lost or stolen packages. if your package is marked as delivered but not received, please contact your carrier directly.

shipping fees are non-refundable unless your order arrives damaged or incorrect.